Customer Satisfaction Guaranteed
If you don't absolutely love your lashes, we will make it right... guaranteed!
We want each woman to have the absolute best experience with their new lashes. Should you not love your new lashes for whatever reason, please contact us by phone within 5 business days of your appointment and we will be happy to have a follow up appointment with you, free of charge to resolve any issues.
If you need to cancel your appointment please do so more than 24 hours before your scheduled appointment time to avoid a cancellation fee.
If cancelled within 24 hours, a fee of 50% of the appointment value will be charged.
If cancelled within 4 hours (or no-shows), clients will be charged the full 100% of the appointment value, as we are rarely able to fill the spot with such short notice.
If more than 20 minutes late to your appointment, we cannot guarantee full satisfaction of your results. Clients arriving 20 minutes late will most likely be rescheduled.
As lash technicians, we need to deal with lash issues promptly in order to analyze shed patterns, or other concerns and come up with a plan to correct and resolve any issues so they don't continue.
- Mink Lash Boutique must be notified within 5 business days of your appointment if there are any concerns with your lashes or brows. After 5 business days, complimentary fix appointments are no longer available.
- Complimentary fix appointments must be completed within 1 week of the original date of your appointment.
- Standard 24 hour cancellation policy is applicable to fix appointments. If a fix appointment is no-showed or cancelled within 24 hours, client will no longer be eligible for a complimentary appointment, and will have to pay for a fill as usual.